Returns and exchanges

RETURN AND EXCHANGE

All customers who shop from www.milkandmoo.com are deemed to have accepted the warranty, return and cancellation conditions written below. 

Return
Within 14 working days from the day you receive the product you purchased from the cargo, info@milkandmoo.com by sending an e-mail to the address or 0216 629 94 90 You can request a refund under the following conditions by applying to our office. Please do not return the product without contacting us and confirming. 

 Returned products must be returned with the invoice accompanying the product via Yurtiçi Kargo, with a counter payment.

 If there will be a return in the package you sent, we ask you to write a refund. If there will be a change, please indicate this and write which product / size you want to change.

 Your return must comply with the "Right of Withdrawal" in Article 13 of the "Distance Sales Contract" and the "Products for which the Right of Withdrawal cannot be exercised" in Article 14.

  Returns must be unused and in their original box/packaging. All standard accessories must be shipped undamaged and complete with the product. 

    Returns of products specially prepared for special occasions such as New Year's Day, Valentine's Day, Mother's Day cannot be accepted.

     Returns of personalized jewelry cannot be accepted.

    Returns are not accepted for products that have been modified (for example, the ring size is different from what is offered on the site).

    Products damaged by user error (fall, impact, etc.) are not refundable.

 New product is shipped to customers for returns accepted by Milk and Moo. 

For return shipping:

Please contact by message or e-mail.

 Refund:

After the product reaches us, it will be examined and returned/exchanged within 14 working days upon approval.

 The time it takes for your bank to reflect this amount to your card or bank account varies according to your bank's transaction process.

Cancel

In cases where the order is completely canceled, it will be refunded to your account at the latest 14 days after the cancellation is finalized.