Delivery terms

Shipping cost

There is no shipping fee for your purchases of 250 TL or more.  

Delivery time of your order to cargo

The products you have ordered and available in our stock will be shipped within 1-3 working days.

 This period may vary depending on product availability and/or production time.

If the product you have ordered is not available in our stocks, we will inform you.

 Tracking your cargo on the system

Cargo tracking information is sent to your registered e-mail address one business day after your order is delivered to the cargo by us.

Tracking your order through the shipping company

Yurtiçi Kargo, which has a wide branch network throughout Türkiye,https://www.yurticikargo.com/ ) is delivered via

 Things to consider when receiving the product

While receiving your order, there should be no rips, crushes, wetting, etc. in the cargo package. You should definitely check if there is a problem. We also recommend that you make sure that the products in your package are the same as those reflected in the invoice.

The cargo officer will assist you in case of any problems with the cargo package or its contents. In such a case, you should not take delivery of the cargo and keep a report to the cargo authority. The report will facilitate your transactions in product exchange or refund.

What to do if your order is delayed

If your order is delayed  0216 629 94 90 You can get information about the delay of your product by calling the phone no. For fast turnaround info@milkandmoo.com  You can also get information by sending an e-mail.

 Delivery on public holidays

Cargo companies only deliver on business days. (She works half a day on Saturday.)